When an event hosted by Wellington Rugby is cancelled, Wellington Rugby will make every attempt to contact patrons via email or phone call to notify of the cancellation and the refund procedure.
Purchases made for a cancelled match made either online or via our Wellington Rugby Office are either refunded on request via direct debt or if possible, the credit card used to purchase the tickets. This usually occurs in a timely manner but can be delayed depending on outside factors beyond our control.
If the card used to purchase is no longer valid, the refund can only be processed by Direct Debit. You will need to contact our office with your ticket confirmation, proof of purchase and a bank account number that we can transfer your refund directly into. To contact us with this information, please send an email to firstname.lastname@example.org. Please make sure your subject line is "Cancelled/Altered Event’.
Please note that direct debit refunds can only be requested by the account/credit card holder.